SHIPPING & RETURNS

SHIPPING.

Free express shipping within Australia. 

Orders received Monday-Friday will be dispatched within 24 hours, orders received on the Weekend or Public Holidays will be dispatched on the next available business day.  Once your package has been sent you will receive an email providing you with a tracking number.

Orders are sent Express by Australia Post arriving within 2-5 working days Australia wide in metro areas and 4-7 working days in rural areas.

We cannot take any responsibility for delivered items that are stolen/missing.  Providing a daytime address where someone is home to take delivery is the best option, alternatively a PO Box or secured letter box capable of taking parcels will assist in safe delivery.

Sometimes parcels can be delayed due to matters out of our control, if your package is not received within theses time frames please let us know and will follow it through for you.

Free International Standard Shipping on orders over $150. (Orders under this amount will be charged a flat rate of $25AU).

Orders received Monday-Friday will be dispatched within 24 hours, orders received on the Weekend or Public Holidays will be dispatched on the next available business day.  Orders are sent Standard Shipping by Australia Post and you will receive an email providing you with a tracking number, to follow your delivery.

We cannot take any responsibility for delivered items that are stolen/missing.  Providing a daytime address where someone is home to take delivery is the best option, alternatively a P O Box or secured letter box capable of taking parcels will assist in safe delivery.

RETURNS & SIZE EXCHANGE.

Items purchased on Sale, or any Swimwear, Jewellery, Gifts & Accessories are final and cannot be exchanged or returned.

RETURNS.

We hope that you love your purchase from Jessie Sue, but understand that it doesn't always work out, if this is the case you can return it for a store credit. Our store credits have no restrictions or expiry date.

We will accept return of orders:

That are received by us within 21 days from the original purchase date.
Items must returned in a saleable condition with original packaging and  tags attached and have not been worn, damaged, altered or washed. 

Simply post your return quoting your order number and name to:

Jessie Sue
Returns
P O Box 270
ARMADALE  WA  6992

We recommend choosing to track your return for your own peace of mind.   Once received in store your return will be processed and you will be emailed your store credit within 1-2 days.

SIZE EXCHANGE. 

If you love your purchase from Jessie Sue but the sizing just isn't quite right we will exchange it for a alternate size (subject to stock availability). 

We will accept exchange of your order:

If is received by us within 21 days from the original purchase date.

Items must be returned in a saleable condition with original packaging and tags attached and have not been worn, damaged, altered or washed.

Exchange can be made if your replacement size is in stock, we would suggest checking our site for availability and sending us a quick email to reserve it for you info@jessiesue.com.au . If stock is not available you are welcome to return it for a store credit by following the instructions above.

      Simply post your exchange quoting your order number and name, and confirming details of the new size required to:

      Jessie Sue
      Size Exchange
      P O Box 270
      ARMADALE  WA  6992

      We recommend choosing to track your return for your own peace of mind.  Once received in store your exchange will be processed and your new size will be sent straight away with complimentary postage. 

      If you have any other questions or concerns let us know  info@jessiesue.com.au .